Cancellation Policy

Each listing on SwiftStay has its own cancellation policy, set by the host. The policy is displayed on the listing page before you book. Below are the standard policy types.

Flexible

Full refund up to 24 hours before check-in. No refund for cancellations within 24 hours of check-in or after check-in.

Moderate (default)

Full refund up to 7 days before check-in. 50% refund (excluding fees) if cancelled 7 days to 24 hours before check-in. No refund within 24 hours of check-in.

Strict

50% refund up to 14 days before check-in. No refund within 14 days of check-in.

Super Strict

25% refund up to 30 days before check-in. No refund within 30 days. Used for high-demand periods (holidays, events).

How refunds work

• Refunds are processed through Stripe back to the original payment method.
• Refund timing depends on the guest’s bank (typically 5–10 business days).
• Service fees are non-refundable once a booking is confirmed.
• Cleaning fees are refunded if the cancellation is before check-in.

Extenuating circumstances

If you need to cancel due to a documented emergency (medical, natural disaster, death in the family), contact the host directly. Hosts may offer a full refund at their discretion regardless of the policy. SwiftStay does not override host cancellation policies.

Host-initiated cancellations

If a host cancels a confirmed booking, the guest receives a full refund automatically. Repeated host cancellations may result in account suspension.

Abandoned checkouts

If a guest starts checkout but does not complete payment within 24 hours, the booking is automatically cancelled and the dates are released. No charge is applied.

Contact

Questions about a cancellation? Contact your host first. For platform-level issues, email support@swiftstay.app.